Terms of use

Please read the following terms of use carefully before using this web site

1. Use

This website contains information about The Welcome Agency. Please read carefully the following conditions of use. By accessing this website, you are deemed to have agreed to these conditions.

2. Changes

The Welcome Agency reserves the right at any time and without notice to make changes to these conditions of use or to the contents of this website or to suspend or terminate the provision of this website for any reason.

3. Intellectual Property

The content of this website is protected by the copyright, trade marks, database rights and other intellectual property rights of The Welcome Agency and/or its licensors. The content of this website may be copied for the purpose of viewing but may not be permanently stored or copied for further distribution or any commercial purpose. The trade marks and images used on this website are protected by intellectual property law and may not be reproduced or appropriated, in whole or part, in any format, without the written permission of the relevant owner.

4. Limitation and Exclusion of Liability

Although The Welcome Agency takes reasonable care to ensure that information on this website is accurate when posted, The Welcome Agency does not warrant or represent that the information is accurate, complete or current. The Welcome Agency does not accept liability for any errors or omissions in any information contained on this website or for any loss or damages of any kind arising from access to, use of or reliance on any such information. The Welcome Agency does not warrant that the use of this website will be uninterrupted, without delay or free from errors, omissions or viruses.

5. Third Party Websites

Links to or from external websites, which are not maintained or controlled by The Welcome Agency are provided for convenience only. The existence of such links does not imply any endorsement or verification by The Welcome Agency and The Welcome Agency accepts no responsibility for the content of any such external website.

6. Governing Law

These terms and conditions shall be governed and construed in accordance with the laws in the UK. Any disputes shall be subject to the exclusive jurisdiction of the Courts in the UK.


Privacy Policy

Your privacy is important to us. This statement explains our Policy regarding the information we collect, how it is handled and with whom it is shared. As we continue to modify our website and take advantage of developing technologies, this privacy statement may change.

Collection and use of Information

When you browse this site your e-mail address is not automatically collected, but our server may automatically gather and store the following information about your visit:

  • Your Internet domain name and IP address
  • The type of browser and operating system used to access our site
  • The pages you visit
  • The date and time of your visit.

We use this information to learn about the number of people who visit our site and the technology used, to assist in making changes to our website, to improve the content of our website and for business planning purposes.

If you choose to provide information to us through our site by use of registration forms or otherwise (name, company name, email address, telephone number, etc.), it will be assumed that you are requesting information about our company and products. Your email address and all other personally identifiable information you provide may be used to fulfil your request and may also be used by us for other purposes related to your visit to our site, or to further our business purposes.

In general we will not share personally identifiable information about you with third parties. The Welcome Agency may however, send personally identifiable information about you, including your email address, to other companies or people when:

  • We have your written consent to share the information;
  • We need to share this information to provide to you the information, product or service you have requested;
  • We respond to court orders or legal process; or
  • We find or have reason to believe that your actions on our website violate website terms or conditions or are in violation of law.

Information Quality

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected (please note that we will charge an admin fee of £10 for information requests). Please address requests to The Welcome Agency, Clements House, 1279 London Road, Leigh On Sea, Essex, SS9 2AD.

We will make every effort to respond in a timely manner to any request to correct inaccuracies in your personal information. To correct inaccuracies, please return the message containing the inaccuracy to the sender with details of the correction requested.

The Welcome Agency is not responsible for the privacy practices or the content of any other websites to which we link and you should review the privacy policy at each site before providing any information.


We have strict security procedures covering the storage and disclosure of your information, and we will ensure that all personal information provided to us will be held securely, in accordance with the Data Protection Act, 1998.

Use of Cookies and Other Technologies

A cookie is a small string of text that a web site can send to your browser. Cookies were designed to assist in distinguishing a user’s browser from a previous visitor by saving and remembering any preferences that may have been set while browsing the particular site. We may use ‘cookie’ or other technologies now or in the future to tailor our website to your interests based on the items you review while visiting our site; such technologies may also be used by us for other purposes related to your visit to our site or to further our business purposes.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.


How we use cookies

In May 2012, the UK Government passed new legislation with regards to the use of cookies. The following section explains what cookies are, which ones are collected by us and how they are used on our website.

What is a cookie?

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Cookies make the interaction between you and the website faster and easier.

Strictly necessary cookies

‘Strictly necessary’ cookies are essential in order to enable you to move around a website and use its features, such as accessing secure areas of a website. Without these cookies services you have asked for, like shopping baskets or online billing, cannot be provided.

Performance cookies

‘Performance’ cookies collect information about how you use a website, for instance which pages you go to most often, and if you experience any errors. These cookies don’t collect any information that could identify you. All the information collected is anonymous and is only used to help improve how a website works.

Functionality cookies

‘Functionality’ cookies allow websites to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

Targeting cookies

‘Targeting’ cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

What cookies we use

Minimally intrusive

We collect the following anonymous cookies for analytics purposes.

Provider Cookie name Purpose
Google Analytics _utma
Cookies for Google Analytics collect information about how visitors use our website to help us improve our services and user experience at our website. Information collected by these cookies is anonymous.

Find out more info on the Google Analytics cookies

How can I block cookies?

If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of our website. If you are not sure how please use your browser’s ‘help’ function to find out.

Alternatively, you can visit www.aboutcookies.org which explains how you can delete and control all cookies set by your browser.